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Shipping Policy & Store Policy:


What are Potent Formulas domestic shipping policies?

 
USPS:

Free shipping is no longer available on our website.
We ship stock on hand and refund your account when we do not have the product on stock. Plese email for further information.
We ship within 3 days of order and sometimes if the product is in backorder than with in 5 days of receiving your order. You shoud expect to recive your order within 7-12 days of ordering on our website.
We reserve the rights to block any customer with a history of chargebacks. 
Shipping fee applies on all orders.
To expedite your shipping please call in, text or email and we will do our best.

We suggest First Class Mail for most shipments. If the value is over $50.00 we suggest Priority mail, USPS. First Class Mail usually takes 2-5 days, and Priority Mail is between 2-3 days. For faster shipment we offer UPS  1-2 days ground. Please note we do not guarantee shipments lost or damaged by USPS, or UPS.
However we do offer shipping insurance for purchase at checkout, which you can use for claims submitted at USPS, or UPS. For any other info please contact us.

You receive an email confirmation of your order and expected delivery time. 
Orders placed over the weekend or on major U.S. holidays like Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day and New Year's Day will have their shipping time affected and might be delayed.
 
We work with USPS and supply you with tracking numbers automatically emailed to you. It is the buyer's responsibility to secure the location where they receive the package. Potent Formulas are not able to place claims with USPS about lost or damaged packages. If the delivery address is questionable for safely receiving packages, please upgrade to USPS Priority Mail Small Flat Rate Box, which includes shipping insurance up to $50.00 value. For further questions please email us at potentformulas@yahoo.com.

PotentFormula does not guarantee any lost or damaged shipment by USPS or UPS. It is the buyer responsibility to track, locate and receive the package shipped from PotentFormulas. Once the package shipped it is the buyer's responsibility to contact USPS, or UPS for further information about the shipment, per USPS shipping policies and rules. 

 
What are Potent Formulas Domestic shipping options?
 
Standard Shipping (First Class Mail and Priority Mail) delivers between 3-10 business days. Packages will be delivered via USPS. Rural areas may take additional time. Delivery to PO Boxes will always be from USPS. 
 

What are Potent Formulas International shipping policies?

Some international shipping available, but not all countries. Please email for details. Sorry for the inconvenience; increasing risk of fraudulent transactions are on the rise.

  
 
If one or more items is on backorder, when will I receive my order?

 If any of your items are on backorder, we will ship your in-stock items immediately and your out-of-stock items as soon as they are available - at no additional charge to you.
 

How can I track my order?
 
An email is generated on the same day we receive your order, about the expected shipping time and the whereabout of items, plus a tracking number as soon as available will be emailed to you. If the status is “complete” or “partially shipped,” your order is in the shipping process, but may not have left the warehouse yet. To get more detailed information, check the tracking number for your order. You will receive a shipping confirmation email once your order has shipped. This email will provide you with the shipping confirmation numbers necessary to locate your order. Check your order online: Click “order status” on the top of our website. If you have a Potent Formulas account, you can also log in under “my account” and click the “order history” tab. If you did not provide us with an email address, please keep your Order Confirmation number readily available from time of purchase. Our Customer Care Center will be able to track your package for you. E-mail us at potentformulas@gmail.com. or leave a message at 650-434-2126.
 

Can I ship to an address other than my own?
 
Yes. When ordering online, you have the option of entering a separate shipping address. For phone orders, simply notify the customer service associate that you wish to ship your order to another address.
 
How are orders shipped to FPO, APO and PO Boxes?
 
Orders being shipped to FPO, APO and PO boxes are delivered via USPS.
 
What if I entered my address incorrectly?
 
Shipping charges will be applied if the delivery address is incorrect, or if the package needs to be forwarded to a different location. Returns shell be paid by the addresee.
 
Does Potent Formulas charge sales tax on shipping chargees?
 
Simply there is no sales tax on shipping charges.



Store Policy:
 
We reserve the right to refuse an order or customer at any time for any reason. Our store is closely follows the safe credit card processing requirements and regulations established and monitored by the major credit card companies. All fraudulent attempts will be prosecuted.

We do not guarantee orders where the shipping address is different from the billing address. Where the shipping address is different from the billing address, there are absolutely no guarantee for shipping, receiving and return and refund policies are automatically cancelled on such orders placed by customers. In other words where the shipping and billing address is different, your order might not be fulfilled, your order will be not covered under return and refund policies of our store, and if your order is fulfilled it will be not returnable/refundable. All fraudulent transactions will be forwarded to your credit card company for further investigation.
 
Please note:

 These above policies are subject to change without any further notice.

Most of our packages are delivered by a combination of air and ground transportation. The U.S. Department of Transportation (DOT) restricts air shipment of certain items, which it believes could contribute to an onboard fire or other mishap. Restricted items typically fall into one of two categories: Aerosol-type products in pressurized spray cans, such as hairspray and shaving cream. Products that contain flammable, volatile, or corrosive chemicals, such as nail polish and nail polish remover. We're committed to getting your order to you as quickly as possible, but we also want to do it safely and responsibly, in compliance with DOT rules. DOT restricted products can only be shipped via ground delivery.



**Disclaimer regarding Homeopathic products:
Potentformulas is not affiliated with Energetix, Nutramedix, and Boiron in any ways, and is not responsible for any damages or claims related to aquiring, and using homeopathic products sold on this website.Potent Formulas requests you not to disclose any Health related and confidential information on this site, therefore Potent Formulas does not constitute, create, or form a professional-client relationship of any kind, or in any manner with you; it places the sole accountability and responsibility to you, the user of this website and the customer of these products. Products may only be administered with a qualified practitoiner's supervision. It is the buyer's responsibility to seek out the right practitioner to oversee and support the user's medical response during, and after the use of these products. 

By using this website and practically ordering any products, you as a customer of Potentformulas agree to forfeit any rights to make any financial or legal claims against Potent Formulas, therefore Potent Formulas are immune from any liability of monetary or civil claims. By using this site by placing an order for all products, you the customer of Potent Formulas declares and assumes all medical risks regarding the use of supplements or formulas offered on this site. You as a customer forfeit all your right to mediate and all  products sold as is without any guarantees.  By placing an order for any products on this website you consent and agree with all the content of this Disclaimer.